Playback custom reports are now available by default to select accounts, making it easier to analyze player traffic data and build reports around viewer engagement.

New Feature

You can now create custom playback reports directly in the dashboard. Playback custom reports help you explore player performance, customize reporting fields and filters, and export or schedule reports for offline analysis and sharing.

Playback custom reports support:

• Daily reports for session-level playback analysis
• Monthly reports for longer-term playback trends
• Custom report fields and filters
• CSV exports and scheduled report delivery

Enterprise customers interested in playback custom reports can contact their JWX representatives to learn more about availability.

Learn how to create playback custom reports.

You can now retrieve the experience_type metric in select Data Sharing datasets.

New Feature

The experience_type metric represents the end user experience shown to the user. This metric can now be included when querying data through Data Sharing for the following datasets:

• Strategy Rules Placement Daily
• Play Session Daily
• Play Session Monthly Aggregates

We’ve added new JWX Ad Server settings to the Advertising tab in Vertical Video, giving you more flexibility over which ad formats and placements are enabled.

New Feature

When JWX Ad Server is selected as the ad client, you can now choose the ad format for carousel ads and single player ads: display ads, video ads, or both.

Learn more about these advertising settings.

JWX now extracts embedded Timed Text Markup Language (TTML) caption and subtitle tracks from source media.

New Feature

When you upload VOD media or perform a Live-to-VOD conversion, JWX automatically extracts embedded TTML tracks and converts them to WebVTT for delivery.

Note: TTML is supported only when embedded in source media. TTML caption files cannot be uploaded or created separately in JWX.

Learn more about captions.

We’ve updated how we display product usage on the System usage page. 

New Feature

Usage now reflects the actual usage period defined in the contract. This change simplifies tracking current consumption and identifying overages for the active usage period.

Previously, when the contract period and usage period had different lengths, usage would be displayed against a scaled contract-period allowance. This made it difficult to understand current usage.

For more information about usage metrics, read our Usage Reference documentation or contact your JWX representative.

We've updated how playlists rank, recommend, and search for content, improving playlist experiences across web, OTT, and streaming workflows.

New Features

• Dynamic playlists now use CDN data for Plays and Trending rankings, making these sort types available for OTT experiences.
• Related playlists now use CDN data for the co-watching layer, improving related content suggestions in OTT apps.
• Search playlists can now search custom parameters using the use_params option. We've also improved exact matching, prefix searches, and case sensitivity.

Learn more about playlists.

We’ve added two new settings to Vertical Video, giving you more control over how viewers engage with videos in the full-screen and carousel experiences.

New Features

Vertical Video now includes the following settings:

• Related videos: Displays a section of related videos in the full-screen view to help viewers continue watching relevant content.
• Click to Play for the Carousel display mode: Adds a carousel playback option where viewers select a video before playback begins.

Learn more about enabling these settings.

You can now retrieve the embed_seen metric in select Data Sharing datasets.

New Feature

The embed_seen metric represents the number of times an embed was viewable at least once during a session. This metric can now be included when querying data through Data Sharing for the following datasets:

• Strategy Rules Placement Daily
• Play Session Daily
• Play Session Monthly Aggregates

The Keep watching player has been updated with expanded configuration options and improved control over when prompts appear.

New Features

The following updates have been made to the Keep watching player settings:

• The Ad to content duration ratio setting has been renamed to Ad limit trigger.
• The Countdown appearance start time setting has been renamed to Timestamp trigger.
• When both triggers are enabled, the Ad limit trigger is prioritized to support monetization strategies.
• The Keep watching prompt now supports the Custom preset with the Maximized ratio type.

Learn more about the Keep watching player feature.