DRM customers can now monitor license request health directly from the JWX dashboard. The new Monitoring section under Analytics provides self-service access to license volume, latency, and error data, helping you assess DRM performance and troubleshoot license-serving issues.

New Features

The DRM monitoring dashboard provides the following capabilities:

• License request monitoring: View license request volumes by DRM provider, including Widevine, FairPlay, and PlayReady.
• Response latency metrics: Monitor P90, P95, and P99 response latency to identify changes in license-serving performance.
• Time-period filters: View DRM data from the previous 6 hours, 24 hours, 7 days, or 30 days. Data intervals adjust automatically to the selected range.
• Error categorization: Distinguish 4xx responses, such as expired-token or geographic-restriction errors, from 5xx server failures. Response-code breakdowns provide additional detail to help identify the source of an issue.

NOTE: The DRM Monitoring section is visible only to accounts with DRM enabled.