3 years ago
Web: 8.20.9
Updates
- We identified an increase in VAST 402 errors coming from Google IMA as a result of the Chrome 91 update last week. Error rates rise when
advertising.vpaidmode
is set to insecure or is undefined, as the player's default is insecure. While the errors are not specific to JWP, we are doing everything possible to mitigate the issue and have reached out to the third parties involved to do the same. While we wait for the issue to be resolved, we are temporarily releasing a player update that forces thevpaidmode
setting to be set to enabled for all players that set up only on Chrome 91 environments on both desktop and mobile (unless vpaidmode was already set todisabled
), which will help restore fill rates. No other browsers or Chrome versions will be affected, and this change is only for the Google IMA ad client. We are not applying this setting across the board since secure mode is known to decrease fill rates because VPAID ads that utilize Friendly iFrames will stop working. As soon as we have confirmation that the issue is resolved, we will revert this change. As such, we do not recommend customers set vpaidmode toenabled
in their own ad schedules or modify client side configurations, as this setting would be applied across browsers, whereas our workaround is specific to the affected browser and version only. Thank you for your patience and collaboration.